The consequence to these individuals is still to be determined, but it could never equal what they have cost me. I am waiting to hear back from directors of different departments who are supposed to be looking into the matter. These decisions to not do their jobs properly have caused great delay in my treatments, with great consequence to me…crushing my hope. They cancelled my appointments without speaking to me or my insurance company, lied to me, cancelled more appointments and ultimately never submitted the requests for approval from my insurance company.Īndres, who was involved from the beginning never corrected the patient data, my insurance codes, or followed up to ensure the correct steps were being taken to obtain approval for my treatments. Steve and the Insurance Verification Department made assumptions about what my insurance would and wouldn’t cover without calling them to inquire despite long conversations and requests by me to do so. in the International Department, as well as unknown others made decisions and chose not to follow up on incomplete/incorrect patient data. Unfortunately, Steve B., Clinical Program Director along with the internal Insurance Verification team and Andres L. She had options and treatment plans that no other eye doctor was able to give.and she gave me hope. Frankel, my doctor specializing in my scleral and corneal damage has been the most caring and compassionate doctor I’ve ever had. My doctors have been progressive, informative and willing to spend time with me, answering my questions and explaining everything in detail.ĭoctors Johnson and Rong in the Oculoplastics department have improved my quality of life immensely starting at the first visit.ĭr. Malone 06-23-2022 The recent appointment of Dr. If rating the quality of doctors and care, I would definitely give 5 stars. Eduardo Alfonso has been director of the Bascom Palmer Eye Institute since 2007. After seeing multiple doctors elsewhere, I finally ended up at Bascom Palmer. Due to horrible complications from a jaw surgery, nerve damage caused me irreparable damage to my face, eyes and vision.
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